Terms
GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions ("Terms") govern your use of the Gjou website ("Website") and the purchase of products available on the Website. By accessing or using the Website, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using the Website.
1. Acceptance of Terms
By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.
2. Customer Information
When creating an account or making a purchase on our Website, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
3. Product Information and Availability
We make every effort to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
4. Pricing and Payment
All prices displayed on the Website are in [Currency] and are subject to change without notice. Payment for orders can be made using the payment methods specified on the Website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
5. Shipping and Delivery
We aim to process and ship orders promptly, subject to availability and payment verification. Shipping times and costs may vary based on your location. We are not responsible for delays caused by third-party shipping carriers or customs clearance. After dispatched, orders can take up to 20 working days to be delivered.
6. Returns and Exchanges
Our Returns and Exchanges policy governs the process for returning or exchanging products purchased from our Website. Please refer to our separate Returns and Exchanges policy for more information.
7. Secure Certificate:
SECURE ONLINE SHOPPING
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology.
The padlock symbol, at the bottom of Your browser window confirms this level of encryption. If You click on this, You will see our VeriSign secure certificate, meaning that Your data is visible only to Us.
8. Limitation of Liability
To the extent permitted by applicable law, Gjou shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website or products purchased through the Website.
9. Governing Law
These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Website after any such changes constitutes your acceptance of the updated Terms.
11.Use
We use Your personal Information, only for the following purposes:
- a) Processing Your Orders.
- b) For statistical purposes to improve this Website and its services to You.
- c) To administer this Website.
- d) Other use by Us to which You agree when asked on this Website.
When You register on this Website, You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.
If You indicate Your agreement to being contacted by Us by these means You may subsequently unsubscribe from our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend Your account profile at any time by signing-in and going to “Your account”.
You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide Your Personal Information and/or User Information, We are entitled to do so.
12.Cookies
Cookies are small pieces of information that are stored by Your browser on Your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalization and to store items in Your Shopping Basket between visits. Most Web browsers automatically accept cookies, but You can usually change Your browser to prevent that. Even without a cookie, You can still use most of the features on the Website, including placing Products in Your shopping basket and purchasing them.
13.Our Guarantee
SATISFACTION GUARANTEE
It is important to Us that You are delighted with all our Products. If there is any reason why You are not completely satisfied with any Product You order from Us, You can simply return it to Us – please see “Returning Products” section below. If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials We will credit the purchase price to Your account This guarantee is in addition to and does not affect Your statutory rights.
14.Delivery Locations
Our carriers are unable to deliver to PO Boxes, airports, hospitals, and prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.
We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier or due to an incorrect address being provided by You.
15.Delivery Services
We will try to dispatch all items within 24 hours of the order being received, during busy periods it may take up to 72 hours.
Delivery will be to the UK or international address specified in Your Order. We offer a variety of delivery options but We shall have no liability for any delay or failure to deliver the Product, if the delay or failure is wholly or partially caused by circumstances beyond Our control.
When placing an Order, please bear in mind We are unable to deliver on Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.
16.Lost Parcels
We will begin Our missing parcels procedure if Your Order fails to arrive within 20 days (UK only) and 30 days (International) of dispatch and You notifying Us. We will investigate Your claim, and if We are satisfied that the non-arrival of the Product(s) was attributable to Us, then a replacement item will be sent or a refund will be credited to the credit/debit card which was used to place the Order. Please note that We may refuse to make future deliveries to addresses that are considered to be insecure. In this event, You will be contacted by Our service team and asked to provide an alternative delivery location for future orders.
It is Your responsibility to ensure the correct address is entered on the order. We will take no responsibility if an incorrect address has been entered and You do not receive the item. In this situation, we will do our best to You assist in recovering the item but in the situation the item is not recoverable, We will not be held responsible.
17.International Purchases and Returns
Purchases from this Website is in British Pounds (£ GBP). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which You are liable to pay.
All Orders are shipped from the UK. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If You have any questions related to customs charges, please contact Your local customs office.
Returns to Us are at Your cost and You should keep evidence of having sent the items, such as a certificate of posting. In all cases the items must be in their original condition.